IT·디자인 | 평일근무 | 풀타임 | ||
Mississauga | 시급 | 시급협의 |
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We are a mid-sized company, and our operations have grown extensively. We are now in need of an in-house IT Support Technician. This role will require the individual to learn our in-house software's, and work alongside our third party IT companies in order to support the IT infrastructure.
Salary range $32,280 - $36,800
Job Purpose
This role is integral to the growth of Cloré and achievement of the companies objectives. The IT Support Technician will act as the first level IT support for all company staff. This position will require a unique blend of technical IT skills and service based soft skills. The IT Support Technician will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems, either over the phone, via Email, remote control or in person.
The IT Support Technician must be a well rounded IT professional who is familiar with a wide range of business IT technologies and principles and likes to be hands-on.
Responsibilities
Technical Support
Provide desktop support for applications, operating systems and hardware as required
Provide troubleshooting resolution and updating/upgrading of hardware and software
Install and configure computer hardware, software, systems and networks
Monitor and maintain computer systems and networks
Plan end-user training as required
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Equipment Management
Repair and replace equipment as necessary
Maintain all computers and peripheral equipment as requested
Document and maintain IT inventory
General
Liaise with external suppliers for repair of any equipment under warranty or maintenance contract
Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third party vendors
Prioritize and escalate issues as necessary
Test new technology
Assist in the planning and implementation of application rollouts
Travel around Ontario for in-store visits, repairs and upgrades
Help to oversee the Website functionality and development
Developing and implementing IT maintenance policies and procedures
Head Office Communications
Work with the Chief Operating Officer, to identify and suggest opportunities for improvement in the companies IT infrastructure
Reporting to COO, accurate and punctual submission of support provided to the company staff
Competencies and Person Specification
The role of the IT Support Technician requires:
Interpersonal Skills - ability to interact with others in a positive manner
Communication - clear communication skills
Accuracy - detail oriented with the ability to achieve thoroughness
Initiative – a willingness to take on responsibilities and continuously learn
Time & Stress Management - the ability to multitask, meet deadlines and manage stress effectively in high-pressure situations
Dependability – a high degree of reliability, responsibility, dependability and the ability to fulfill obligations in a timely manner, strong sense of discretion and confidentiality required
Team Player – ability to work together with company staff and third parties
Positive attitude - A can-do mindset
Creativity - Ability to think outside the box
Key Relationships
This person reports directly to the Chief Operating Officer
Other key relationships are:
Applications on Networks - IT Company
Pineapple Bytes - POS Company
Retail Store Managers
Office department managers
Warehouse Manager
Physical Requirements and Working Conditions
Sedentary work; sitting mostly at a desk in the office
Standing and walking around from time to time
Required to lift and carry up to 23 kgs
Drive around to Cloré retail locations in Ontario
May require to work outside of regular office hours
Qualifications
Post secondary education in Computer Science or an IT related field
Minimum 3+ years experience in an IT related role
Ability to organize and prioritize tasks based on severity level
Ability to listen actively and extract the important information from user complaints
Analyzing hardware and software malfunctions to diagnose the root cause of the issue
Experience with Microsoft Office Suite 2007 and newer
Experience with troubleshooting printers, scanner and various other peripherals
Basic understanding of network switches, routers and TCP/IP networking
Basic understanding of G-Suite (Gmail, Drive, etc)
Basic understanding of VoIP
G2 license and access to a car
Send resume to clemens.kim@clorebeauty.com
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