We are a mid-sized company, and our operations have grown extensively. We are now in need of an in-house IT Support Technician. This role will require the individual to learn our in-house software's, and work alongside our third party IT companies in order to support the IT infrastructure.

Salary range $32,280 - $36,800

Job Purpose

This role is integral to the growth of Cloré and achievement of the companies objectives. The IT Support Technician will act as the first level IT support for all company staff. This position will require a unique blend of technical IT skills and service based soft skills. The IT Support Technician will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and application problems, either over the phone, via Email, remote control or in person.

The IT Support Technician must be a well rounded IT professional who is familiar with a wide range of business IT technologies and principles and likes to be hands-on.

Responsibilities

Technical Support

• Provide desktop support for applications, operating systems and hardware as required

• Provide troubleshooting resolution and updating/upgrading of hardware and software

• Install and configure computer hardware, software, systems and networks

• Monitor and maintain computer systems and networks

• Plan end-user training as required

• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

Equipment Management

• Repair and replace equipment as necessary

• Maintain all computers and peripheral equipment as requested

• Document and maintain IT inventory

General

• Liaise with external suppliers for repair of any equipment under warranty or maintenance contract

• Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third party vendors

• Prioritize and escalate issues as necessary

• Test new technology

• Assist in the planning and implementation of application rollouts

• Travel around Ontario for in-store visits, repairs and upgrades

• Help to oversee the Website functionality and development

• Developing and implementing IT maintenance policies and procedures

Head Office Communications

• Work with the Chief Operating Officer, to identify and suggest opportunities for improvement in the companies IT infrastructure

• Reporting to COO, accurate and punctual submission of support provided to the company staff

Competencies and Person Specification

The role of the IT Support Technician requires:

• Interpersonal Skills - ability to interact with others in a positive manner

• Communication - clear communication skills

• Accuracy - detail oriented with the ability to achieve thoroughness

• Initiative – a willingness to take on responsibilities and continuously learn

• Time & Stress Management - the ability to multitask, meet deadlines and manage stress effectively in high-pressure situations

• Dependability – a high degree of reliability, responsibility, dependability and the ability to fulfill obligations in a timely manner, strong sense of discretion and confidentiality required

• Team Player – ability to work together with company staff and third parties

• Positive attitude - A can-do mindset

• Creativity - Ability to think outside the box

Key Relationships

This person reports directly to the Chief Operating Officer

Other key relationships are:

• Applications on Networks - IT Company

• Pineapple Bytes - POS Company

• Retail Store Managers

• Office department managers

• Warehouse Manager

Physical Requirements and Working Conditions

• Sedentary work; sitting mostly at a desk in the office

• Standing and walking around from time to time

• Required to lift and carry up to 23 kgs

• Drive around to Cloré retail locations in Ontario

• May require to work outside of regular office hours

Qualifications

• Post secondary education in Computer Science or an IT related field

• Minimum 3+ years experience in an IT related role

• Ability to organize and prioritize tasks based on severity level

• Ability to listen actively and extract the important information from user complaints

• Analyzing hardware and software malfunctions to diagnose the root cause of the issue

• Experience with Microsoft Office Suite 2007 and newer

• Experience with troubleshooting printers, scanner and various other peripherals

• Basic understanding of network switches, routers and TCP/IP networking

• Basic understanding of G-Suite (Gmail, Drive, etc)

• Basic understanding of VoIP

• G2 license and access to a car

Send resume to clemens.kim@clorebeauty.com